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Privacy Policy

Effective Date: Jan. 4, 2025

Juxta is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or access our admin portal. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or services.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Information You Provide

  • Account Information: Name, email address, phone number, and password when creating a user account.
  • Professional Details: Job title, department, and hospital affiliation for administrative users.
  • Billing Information: Payment details for subscription services.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on our website, and interactions with features.
  • Location Data: Real-time geolocation information (if authorized by the user).

c. Patient Data (For Juxta Transport, Wayfinder, and Sync Users)

  • Patient Movement Data: Details related to patient transport, including geolocation, ETAs, and transport logs.
  • Health Information: Barcode or patient identifiers scanned during transport or hospital navigation (limited to what is necessary for functionality and compliant with HIPAA).

2. How We Use Your Information

Juxta uses collected data to:

  • Operate, maintain, and improve our services.
  • Provide secure, real-time navigation and transport tracking.
  • Enhance hospital efficiency through predictive analytics and reporting.
  • Communicate with users, including responding to inquiries and sending notifications.
  • Prevent fraud, comply with legal obligations, and ensure user security.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information in the following situations:

  • With Your Consent: Data shared at your direction with third parties.
  • Service Providers: Authorized vendors assisting in operations, analytics, or IT support, bound by confidentiality agreements.
  • Compliance and Safety: Disclosures required to comply with legal obligations, enforce terms, or protect Juxta’s rights.
  • Aggregated Data: Non-identifiable data shared for research, reporting, or marketing purposes.

4. Cookies and Tracking Technologies

Juxta uses cookies and similar technologies to:

  • Recognize users on subsequent visits.
  • Analyze usage patterns to improve functionality.
  • Provide personalized user experiences.

You can disable cookies through your browser settings, but doing so may limit functionality.

5. Data Retention

We retain personal data only as long as necessary for service delivery or compliance with legal obligations. Sensitive patient data is anonymized or deleted promptly after use, as required by HIPAA regulations.

6. Data Security

Juxta uses advanced encryption and security protocols to protect data, including:

  • Secure Socket Layer (SSL) encryption for website communications.
  • Role-based access controls and regular audits of admin portal access.
  • Compliance with HIPAA and other relevant regulations.

7. Your Privacy Rights

a. General Rights

Users can:

  • Access, correct, or delete their personal information.
  • Opt-out of data processing or marketing communications.

b. Health Information Rights

Under HIPAA, patients have the right to:

  • Access and request corrections to their health data.
  • Obtain details on disclosures of their information.

8. Cross-Border Data Transfers

As Juxta may process data in multiple jurisdictions, users acknowledge that their information may be transferred to and maintained on servers outside their state or country. We comply with relevant data protection laws for such transfers.

9. Third-Party Links

Our website and admin portal may include links to third-party services. Juxta is not responsible for the privacy practices of such services. Users are encouraged to review third-party privacy policies before engaging.

10. Children’s Privacy

Juxta’s services are intended for professional and administrative use. We do not knowingly collect information from children under 13. If we become aware of such data, we promptly delete it.

11. Changes to This Privacy Policy

Juxta may update this policy periodically. Changes are effective immediately upon posting on our website. We encourage users to review this policy regularly for updates.

12. Contact Us

For questions or concerns about this Privacy Policy:

  • Email: info@usejuxta.org
  • Phone: (858) 753-8444
  • Mailing Addressy: Juxta HQ, 1501 Maple Ave, Ste 610, Evanston, IL 60201

This policy is tailored to comply with HIPAA, GDPR, and CCPA as applicable. Additional refinements may be necessary based on specific regional regulations or legal consultations.